Refund Policy
Refund and Return Policy
Introduction
At Swiss Aura, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help.
Returns
Eligibility
- Items must be returned within 30 days of the original purchase date.
- Items must be unused, unworn, and in the same condition that you received them.
- Items must be in the original packaging, with all tags and labels attached.
Non-Returnable Items
- Gift cards
- Final sale items
- Personalized or custom-made products
Return Process
- Contact our customer service team at [customer service email] to initiate a return. Please provide your order number, details of the item(s) you wish to return, and the reason for the return.
- Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item(s).
- Pack the item(s) securely in the original packaging, including the return form provided and your RMA number.
- Ship the item(s) to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
Processing
- Once we receive your returned item(s), we will inspect them and notify you of the approval or rejection of your refund.
- If your return is approved, we will process your refund within 7-10 business days. The refund will be applied to your original method of payment.
- Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Late or Missing Refunds
- If you haven’t received a refund within the expected time frame, first check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at [customer service email].
Exchanges
Eligibility
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [customer service email].
Process
- Contact our customer service team at [customer service email] to initiate an exchange.
- Follow the same steps outlined in the Return Process to return the defective or damaged item.
Shipping
Return Shipping Costs
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges Shipping Costs
- We will cover the shipping costs for sending you a replacement item if it is defective or damaged.
Contact Us
If you have any questions about our Refund and Return Policy, please contact us:
- Email: info@swissaura.com
- Phone: [customer service phone number]
- Address: Dubai, UAE
We value your satisfaction and are dedicated to providing you with the best shopping experience. Thank you for shopping at Swiss Aura.